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Getting started

  • Setting up your first salon
  • Finding your way around Orya
  • Inviting staff members
  • Organization, salons, and your active location
  • Roles, permissions, and bookable staff

Calendar & bookings

  • How available time slots are decided
  • Booking statuses and reception actions
  • Reschedule and reassign bookings
  • Assigning professionals to bookings
  • Creating and managing bookings
  • Clients cannot see available time slots

Insights

  • Orya AI and insight records
  • AI Workforce access
  • AI credits and usage
  • Insight schedules and cadences
  • Historical insight records

Billing & subscription

  • Upgrade, downgrade, and plan change rules
  • How the Orya Pro free trial works
  • Canceling your plan and keeping access until the end
  • Add-ons and AI Workforce purchase rules

Payments & Stripe

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

Custom domains

  • Connect a custom domain for booking
  • Cloudflare: keep the orange cloud off for Orya
  • How long custom domain verification takes
  • What a custom domain changes for your booking page

Notifications & SMS

  • SMS texts and client consent
  • Booking SMS and appointment consent
  • Marketing SMS consent and STOP replies
  • Notification channels and send windows
  • Using the in-app notification center

Automations

  • Using Automation Studio
  • Draft, publish, and what clients keep walking
  • Automation Runs and why messages are skipped
  • Marketing credits and automation sends

Point of sale

  • Using Point of sale for retail products and packages
  • Closing a visit from the appointment Payments tab
  • Cash, Card / payment link, and Card reader at the desk
  • Starting a walk-in service from Calendar
  • Selling and applying gift cards on the checkout ticket

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