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Point of saleSelling and applying gift cards on the checkout ticket

Selling and applying gift cards on the checkout ticket

Reviewed 2026-08-30

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On visit and retail tickets, selling a gift card and applying a gift card are different. Sale adds something the client pays for. Apply holds balance toward what they already owe.

Sell a gift card vs apply a gift card

Sell adds a gift-card purchase line to the ticket. Apply looks up an existing card and holds its balance against the visit.

Note

A sale increases what is due. Applying a card lowers remaining—it is not cash, card, or reader revenue.

Choose sell or apply

  1. Use the Gift cards sale controls to sell a new card.
  2. Use Apply gift card on the same ticket to redeem an existing card.

Add gift card on the visit or retail ticket

Under gift cards you add a purchase line to the visit or retail ticket. On point of sale you can open the form before a client is chosen, but submit still needs a client.

Tip

On retail, the gift card attaches to the open sale after you successfully add it. Opening the form alone does not lock the ticket.

Add gift card

  1. Open Gift cards and enter Amount, Email, and Name.
  2. Tap Add gift card, or tap Cancel to discard.

Apply gift card to reduce the balance

Applying a gift card holds balance and lowers remaining. It is not cash, card with a payment link, or the card reader.

Remove the applied gift card to release the hold if you need another payment method instead of finishing on gift-card cover.

Warning

Applying a gift card can cancel an in-progress card checkout whose amount no longer matches, so payment does not stay stuck processing.

Apply or remove gift card

  1. Tap Apply gift card and confirm the hold on the ticket.
  2. Tap Remove gift card if you need a different tender instead.

When the card becomes usable

A gift card sold on the ticket becomes usable after the sale or visit is paid. If payment fails, the card stays inactive.

Note

Gift-card refunds stay on the gift card itself. They are not the same as a cash refund on a cash payment line.

Tip

Package sales on the ticket are a related line: the client pays for the package once, separate from applying a gift card.

Activate after payment

  1. Finish payment on the ticket until the sale or visit is settled.
  2. Confirm the sold gift card is active and ready to use.

Plan and gift-card availability

Basic does not include gift cards, inventory, or packages. Sale and apply stay unavailable on that plan.

Warning

If gift cards are turned off for the salon or missing from the plan, sale and apply controls stay hidden.

Tip

Retail Point of sale also needs inventory on the plan—selling a gift card on Point of sale is not a workaround for Basic.

Check Gift cards availability

  1. Confirm your plan includes gift cards (and inventory for retail Point of sale).
  2. If Gift cards controls are missing, check salon settings or upgrade—they stay hidden when blocked.

Contents

  • Using Point of sale for retail products and packages
  • Closing a visit from the appointment Payments tab
  • Cash, Card / payment link, and Card reader at the desk
  • Starting a walk-in service from Calendar
  • Selling and applying gift cards on the checkout ticket

On this page

  • Sell a gift card vs apply a gift card
  • Add gift card on the visit or retail ticket
  • Apply gift card to reduce the balance
  • When the card becomes usable
  • Plan and gift-card availability

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