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Point of saleUsing Point of sale for retail products and packages

Using Point of sale for retail products and packages

Reviewed 2026-08-30

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New sale is your retail checkout when someone buys products, packages, or a gift card without a booked service. It opens from Calendar, and your plan needs inventory. The Basic plan does not include retail New sale. Always pick a client and a phone with country code before money moves.

Who can open Point of sale

New sale lives on Calendar, next to New appointment. The sheet is a checkout ticket: client, search to add products, gift cards and packages, then tenders.

Note

Your plan must include inventory. On Basic, New sale stays hidden and you cannot open a retail sale.

Tip

Owners and managers can replay the Calendar tour from the ? in the header. Walk-in and New sale are in the menu next to New appointment.

Open New sale

  1. Open Calendar in the sidebar.
  2. Open the menu next to New appointment and select New sale.
  3. Confirm the sale ticket starts empty before you add lines.

Client and phone before money moves

Select a client and enter a phone that includes the country code. Orya saves that phone on the client before any payment is recorded.

Warning

Without a valid phone, every payment method stays blocked. Closing the sale without a phone creates no payment.

Tip

You can open the gift-card form before choosing a client, but submitting the card still needs a client on the ticket.

Set client and phone

  1. On the sale ticket, choose a client in the Client selector.
  2. Fill the Phone field with country code before you tap a tender.

Products, packages, and gift-card sales on the ticket

Search to add products on the ticket. Out-of-stock products stay disabled and show how many are left—not color alone.

Gift cards and packages add lines on the same ticket. Selling a gift card raises what the client owes on this ticket.

Warning

A service is not a retail line. Start Walk-in from the Calendar menu next to New appointment—see the walk-in help article.

Note

Payment methods stay hidden on an empty unlocked ticket. Cash on a fresh basket can ring and finish in one go; card payments open the sale and hold stock while you wait.

Add ticket lines

  1. Search and add a product on the ticket.
  2. Open Gift cards, then fill Amount, Email, and Name.
  3. Tap Add gift card, or tap Cancel to discard.

Cash, Card / payment link, or Card reader

Choose one payment method on the ticket: cash, card with a payment link, or the salon card reader when a reader is available.

Cash records money taken at the desk. Card with a payment link opens checkout on this device or lets you share a link. The card reader asks the client to tap or insert—card numbers stay with Stripe, not Orya.

Tip

Applying a gift card on a visit lowers the remaining balance. It is not a fourth cash, card, or reader option.

Choose a tender

  1. Select Cash to record money taken at the desk.
  2. Select Card / payment link to open checkout on this device, or tap Share payment link.
  3. Select Card reader so the client can tap or insert on your salon reader.

Open sales, Cancel sale, and settled details

Card payments open the sale and lock the basket until it finishes or you cancel. Cash on an open sale can take a partial amount and leave a remaining balance.

Voiding an open sale returns held stock once. Cancel stays blocked while a card payment is in progress or money was already collected.

Note

After a cash sale finishes, open the details view to review what was paid. A cash refund does not cancel the sale and does not put stock back on the shelf.

Warning

If you walk away from an open sale, void it while the sheet is still open—do not leave held stock hanging.

Cancel or view details

  1. On an open ticket, tap Cancel sale to void and release held stock.
  2. After a finished cash sale, tap View details to review what was paid.

Contents

  • Using Point of sale for retail products and packages
  • Closing a visit from the appointment Payments tab
  • Cash, Card / payment link, and Card reader at the desk
  • Starting a walk-in service from Calendar
  • Selling and applying gift cards on the checkout ticket

On this page

  • Who can open Point of sale
  • Client and phone before money moves
  • Products, packages, and gift-card sales on the ticket
  • Cash, Card / payment link, or Card reader
  • Open sales, Cancel sale, and settled details

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