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Payments & StripeConnecting Stripe to accept client payments

Connecting Stripe to accept client payments

Reviewed 2026-08-30

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To take card payments from clients, connect Stripe under Settings → Payments & plans. That is separate from Plans, where you pay for your Orya plan.

Payments is not Plans

Open Settings → Payments & plans for the salon that should accept cards. Connect Stripe there so clients can pay you.

Plans will not connect Stripe for clients

Settings → Plans (and Plans in the account menu) is only for your Orya subscription, add-ons, and the card you use to pay Orya. Finishing Plans checkout does not turn on client card payments.

Open Payments in Settings

  1. Open Settings.
  2. Expand Organization and select Payments.
  3. Connect Stripe for client payments. Plans manages the subscription you pay Orya.

Staff Earnings

How you pay your team (Earnings) is a different topic. Stripe payouts here are money going to the salon bank account — not employee pay.

Start with Connect Stripe

On Payments, check account status. If it shows Not connected, select Connect with Stripe. Someone who can represent the salon or organization should complete the flow.

Select Connect with Stripe

  1. Confirm Account status shows Not connected.
  2. Select Connect with Stripe. Orya opens Stripe in this tab.

Tip

The card has one Stripe button. It reads Connect with Stripe, Continue in Stripe, or Manage in Stripe depending on the connection.

Finish Stripe’s business questions

After you start connecting, Orya opens Stripe’s own setup pages. Enter the business, owner or representative, and bank details Stripe asks for. Stripe reviews that information on their side.

Complete Stripe setup pages

  1. Complete identity verification on Stripe’s pages.
  2. Fill in the business profile Stripe requests.
  3. Enter where payouts should go (bank details).

When you are done

Stripe brings you back to Settings → Payments & plans so you can check the status in Orya.

Read Connected, Not connected, and Action required

On Payments, check the status badge and whether charges and payouts are enabled.

Read status badges

  1. Open Settings → Organization → Payments.
  2. Find Not connected if Stripe is not linked yet.
  3. Find Connected when details are in and both Charges enabled and Payouts enabled show Yes.
  4. Find Action required when Stripe is linked but something is still missing.

Aim for a connected status before relying on client cards. If the badge shows Action required, finish Stripe onboarding — you may also see a pending-requirements count or a note that Stripe needs more account information.

Tip

When Stripe sends you back to Payments, the connection status updates on its own.

Continue in Stripe and Manage in Stripe

While setup is unfinished, Continue in Stripe reopens Stripe so you can finish the missing details. Once the account is connected, Manage in Stripe opens Stripe for business, bank, or verification changes. Coming back to Payments updates the status. There is no Refresh button.

Open Stripe from Payments

  1. Open Settings → Organization → Payments.
  2. Select Continue in Stripe while the status is Action required, or Manage in Stripe when it is Connected.
  3. Finish in Stripe. Orya shows the updated status when you return.

What works after Connect is ready

When status is connected and both charges and payouts show yes, clients can pay by card for bookings (including pay now, collect payment, and deposits) and for membership checkout.

Cash and other non-card methods

Recording cash or other non-card payments does not need the same Connect readiness. Card payments always go through the connected Stripe account.

If Connect is incomplete

Client card checkout and membership Checkout stay blocked even if your Orya plan under Plans is active.

Contents

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

On this page

  • Payments is not Plans
  • Start with Connect Stripe
  • Finish Stripe’s business questions
  • Read Connected, Not connected, and Action required
  • Continue in Stripe and Manage in Stripe
  • What works after Connect is ready

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