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Payments & StripeWhy client card payments need a completed Stripe Connect account

Why client card payments need a completed Stripe Connect account

Reviewed 2026-08-30

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When a client pays by card in Orya, the money goes through your salon’s Stripe Connect account under Settings → Payments & plans. Subscribing to Orya does not activate client payments.

What Connect is for

The Stripe account on Settings → Payments & plans is how this salon receives card money from clients. After Connect is complete, card checkout for the salon can run.

Plans is a different path

The card you use to pay Orya under Settings → Plans never stands in for Connect when clients pay the salon.

Booking payments and deposits

Booking card flows such as pay now, collect payment, and deposits use the salon’s Connect account once charges are enabled.

Complete card checkout on Stripe

  1. Start Pay Now, Collect Payment, or a deposit for the booking.
  2. Complete card checkout on Stripe’s secure pages for your connected account.
  3. Return to Orya when Stripe finishes.

Client membership Checkout

Client membership checkout also uses the connected Stripe account. Enrollment stays blocked until both charges and payouts are enabled.

Not your Orya plan

Memberships you sell to clients are not the same as Orya Subscription plans on Plans.

What happens when Connect is incomplete

If Stripe is not connected or the badge shows Action required — or if charges or payouts are still disabled — client card checkout and membership checkout cannot finish successfully.

Cash and other non-card recording methods are separate. You can still track those payments while you finish Connect for cards.

Tip

Open Settings → Payments & plans, finish connecting or updating Stripe, then return to Payments. The status updates without a Refresh button.

Cards stay with Stripe

Clients enter card numbers on Stripe’s pages. Full card numbers do not go into Orya forms. Orya keeps the payment result and references, not the full card number.

Staff Earnings

How professionals are paid stays under staff Earnings — unrelated to whether Connect can charge a client card.

Contents

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

On this page

  • What Connect is for
  • Booking payments and deposits
  • Client membership Checkout
  • What happens when Connect is incomplete
  • Cards stay with Stripe

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