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Payments & StripeHow payouts work and what to check when money is delayed

How payouts work and what to check when money is delayed

Reviewed 2026-08-30

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Payouts move client card money from Stripe to your salon bank account. That path is separate from Plans (what you pay Orya) and from staff Earnings.

Taking cards and receiving payouts are different

Taking cards and receiving payouts are separate flags. Sometimes you can charge clients while payouts are still blocked — or see both disabled when the badge shows Action required.

Not Orya Plans

A delayed Connect payout is unrelated to whether your Orya subscription invoice charged successfully under Settings → Plans.

Check Payouts enabled in Payments

Open Settings → Payments & plans for the salon. Confirm the badge is connected (or review Action required), then check whether payouts are enabled.

Confirm Payouts enabled

  1. Open Settings → Organization → Payments.
  2. On the Stripe card, find Payouts enabled and confirm Yes or No.
  3. If the status failed to load, the pills read Unknown instead of No.

Tip

Select Refresh if you recently finished verification in Stripe and payouts still look disabled.

Stripe and bank timing

When money leaves Stripe and when it shows in your bank are controlled by Stripe and your bank — not by Orya. After payouts are enabled, check your Stripe Dashboard for payout status and expected arrival.

Business days

Banks can take extra business days after Stripe marks a payout as sent. Weekends and holidays often stretch that window.

When verification blocks payouts

  1. If you see Action required, pending requirements, or payouts disabled, payouts are paused.
  2. Finish Stripe onboarding to enable charges and payouts.
  3. Use Manage in Stripe for bank or business changes once the account is connected.

Charges may also be blocked

While verification is incomplete, charges can also stay disabled, which blocks client card checkout as well as payouts.

If Stripe says sent but the bank has not received it

  1. Confirm the payout bank account in Stripe with Manage in Stripe if the account changed.
  2. If Stripe shows the payout as sent and several business days have passed, contact support with the salon name and the payout reference from Stripe.

Do not mix these up

Connect payouts are not staff Earnings and not charges or refunds on the payment method for your Orya subscription.

Contents

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

On this page

  • Taking cards and receiving payouts are different
  • Check Payouts enabled in Payments
  • Stripe and bank timing
  • When verification blocks payouts
  • If Stripe says sent but the bank has not received it

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