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Payments & StripePayments vs Plans: clients pay you, you pay Orya

Payments vs Plans: clients pay you, you pay Orya

Reviewed 2026-08-30

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Orya keeps two money paths apart on purpose. Mixing them up is the usual reason owners think “Stripe is ready” when they only saved the card that pays Orya.

Two different money paths

Clients → your salon: card payments for bookings and memberships go through Stripe Connect under Settings → Payments & plans.

Your salon → Orya: your subscription, add-ons, and the card you use to pay Orya live under Settings → Plans.

Choose Payments or Plans

  1. Open Settings.
  2. Choose Payments & plans for client revenue through Stripe Connect.
  3. Choose Plans for your Orya subscription, add-ons, and platform payment method.

Payments: money coming into the salon

  1. Open Settings → Organization → Payments.
  2. Connect and keep up the salon’s Stripe account.
  3. Read the status badge (Not connected, Connected, or Action required) and whether charges and payouts are enabled.

What this powers

Booking pay-now and collect-payment flows, deposits, and client membership checkout charge through this Connect setup — not through the card on your Orya Plans page.

Plans: money you pay Orya

On Plans you manage your subscription plan, add-ons (such as marketing or AI credits), and the card used to pay Orya. Subscription management and related actions belong here too.

Open Plans from account menu

  1. Open the account menu.
  2. Select Plans.
  3. Confirm you landed on platform billing — this is not where you connect Stripe for clients.

An active plan is not client cards ready

An active or trialing Orya plan does not enable client card payments. You still need status Connected with charges and payouts enabled under Payments.

Which page should I open?

Want clients to pay by card on bookings or memberships? Go to Settings → Payments & plans and connect or update the salon’s Stripe account.

Want to change your Orya plan, cancel or keep the subscription, or update the card that pays Orya? Go to Settings → Plans.

Tip

If you returned from Stripe and landed on Plans, you finished a subscription flow. Client Connect always returns to Payments.

Staff Earnings is a third topic

Staff pay rules and the profile Earnings panel track how the salon pays professionals. That is not Stripe Connect payouts and not Orya subscription charges.

Three names, three places

Payments = clients pay the salon. Plans = salon pays Orya. Earnings = staff compensation. Use the matching screen for each.

Contents

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

On this page

  • Two different money paths
  • Payments: money coming into the salon
  • Plans: money you pay Orya
  • Which page should I open?
  • Staff Earnings is a third topic

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