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Payments & StripeWhen Stripe shows Action required or pending verification

When Stripe shows Action required or pending verification

Reviewed 2026-08-30

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Action required on Settings → Payments & plans is not a problem with your Orya subscription. It means Stripe still needs information before this salon can charge clients and receive payouts.

What Action required means

The Action required badge appears when Stripe is linked to the salon but setup is not complete — usually details are missing, or charges or payouts still show no.

Check Action required status

  1. Open Settings → Organization → Payments.
  2. Confirm the status badge shows Action required.
  3. Read Account status showing Stripe account linked to this salon.
  4. Review any alerts about unfinished onboarding.

Not Plans

Settings → Plans will not clear Action required. Finish verification on Payments.

Charges enabled and Payouts enabled

Charges must be enabled before the salon can take client card payments. Payouts must be enabled before Stripe can send money to the salon bank account. Membership checkout needs both enabled.

Read Charges and Payouts rows

  1. Open Settings → Organization → Payments.
  2. On the Stripe Connect card, find Charges enabled and confirm Yes or No.
  3. Find Payouts enabled and confirm Yes or No.

Checkout stays blocked

Client card checkout and membership checkout stay blocked until both show yes, even if you already submitted some business details.

Pending requirements on Payments

When items remain, Payments may show a finish-onboarding message, a Pending requirements count, and sometimes a note that Stripe needs more account information.

Review pending requirements

  1. Open Settings → Organization → Payments.
  2. Find Pending requirements with a count such as 1 item or 2 items.
  3. Select Continue in Stripe.

Finish verification in Stripe

  1. On Payments, select Continue in Stripe to reopen Stripe’s setup pages.
  2. Complete every identity, business, and bank step they ask for.
  3. If Stripe requests more documents after the first submission, complete those too.

Tip

Use Continue in Stripe from Payments — not Plans. When you finish, Stripe returns you to Payments.

Refresh after you submit information

After you submit information in Stripe, return to Payments. Orya reloads charge and payout status and the pending-requirements count.

Select Refresh

  1. Open Settings → Organization → Payments.
  2. Read Connection status on the Stripe card. It updates when you return from Stripe.

When to contact support

Contact support if Payments shows This Stripe account belongs to a different environment. Reconnect Stripe to continue, or if you finished every Stripe request and Refresh still shows Action required with both flags no after a reasonable wait.

Staff Earnings

Questions about employee pay belong under staff Earnings — not Connect verification.

Contents

  • Connecting Stripe to accept client payments
  • Payments vs Plans: clients pay you, you pay Orya
  • When Stripe shows Action required or pending verification
  • How payouts work and what to check when money is delayed
  • Why client card payments need a completed Stripe Connect account

On this page

  • What Action required means
  • Charges enabled and Payouts enabled
  • Pending requirements on Payments
  • Finish verification in Stripe
  • Refresh after you submit information
  • When to contact support

Sign in to open a support request. Account-specific diagnostics stay inside Orya.

Contact support