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Calendar & bookingsBooking statuses and reception actions

Booking statuses and reception actions

Reviewed 2026-08-30

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Front desk runs smoother when everyone shares the same status language. This guide maps the labels on the board to the actions your team actually taps.

What each status means

Bookings move from pending through confirmed, arrived, in service, completed, canceled, and no-show. Card colors on the board match these labels so the floor can scan the day at a glance.

Arrived means the client checked in and is waiting. In service means they are in the chair after work has started.

Read status on the board

  1. Open Calendar and scan appointment card colors on the board.
  2. Match each color to Pending, Confirmed, Arrived, In service, Completed, Canceled, or No-show using the status legend.
  3. Open a card when you need the full status label in the sidebar.

Typical day-of flow

Open the booking from the salon calendar. A common day-of path is confirm, check in, start service, then complete.

Run the day-of status path

  1. Open the booking from Calendar to show the appointment sidebar.
  2. Select Confirm when the visit is locked in.
  3. Select Check in when the client arrives, then Start service when work begins.
  4. Select Complete when the visit finishes.

Tip

Taking payment is separate from completing the visit status—still finish the service status even if you collect payment another way.

Confirm, cancel, and no-show

Confirm pending visits you are ready to hold. Cancel when the visit will not happen—canceled bookings stop holding the time. Mark a no-show when the client never arrived.

Final statuses

Canceled and completed bookings cannot be moved later by rescheduling or dragging. Choose carefully before you finalize.

Confirm, cancel, or mark no-show

  1. Open the booking sidebar from Calendar.
  2. Select Confirm to hold a pending visit.
  3. Select Cancel if the visit will not happen, or Mark no-show if the client never arrived.

Filters, legend, and past appointments

Filter the board by booking status to focus on pending, arrived, or another queue. Use the status legend to match colors with what is on the board.

If older appointments still lack a final status, a warning appears near the legends. Open it to finish one booking or mark several as no-show or canceled so your day stays clean.

Filter by status and clear past visits

  1. Open Calendar filters and choose the booking statuses you want to see, such as Pending or Arrived.
  2. Use the status legend to match card colors on the board.
  3. If the past-appointments warning appears near the legends, open it and finish one booking or mark several as no-show or canceled.

When to edit details instead

Edit same-slot details—service, notes, price, duration, or products—without changing the date and time. Status actions only describe where the client is in the visit.

Tip

Need a new professional or start time? Reschedule or drag on the board. Editing details keeps the professional where they are.

Choose Edit or a status action

  1. Open the appointment sidebar.
  2. Select Edit to change service, notes, price, duration, or products on the same slot.
  3. Use Confirm, Check in, Start service, Complete, Cancel, or Mark no-show only to move the visit status—not those details.

Contents

  • How available time slots are decided
  • Booking statuses and reception actions
  • Reschedule and reassign bookings
  • Assigning professionals to bookings
  • Creating and managing bookings
  • Clients cannot see available time slots

On this page

  • What each status means
  • Typical day-of flow
  • Confirm, cancel, and no-show
  • Filters, legend, and past appointments
  • When to edit details instead

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