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Calendar & bookingsHow available time slots are decided

How available time slots are decided

Reviewed 2026-08-30

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When a time list looks empty—or surprisingly open—it is almost always the schedule rules talking. Here is how Orya decides what clients and staff can book.

What a bookable time means

A start time only appears when four things line up: the salon is open, the professional can work that window, the full service fits before closing, and no other active booking already fills that chair time.

Times use your salon’s timezone. Past starts and closed salon days never show as bookable.

Check the same rules everywhere

  1. Open Calendar in Day or Week view to scan open times on the grid.
  2. Open New appointment and use the date/time picker—the same rules apply.
  3. On the public booking page, clients see the same bookable starts.

Salon hours and professional hours

Salon business hours set the outer day. If a professional also has working hours for that day, Orya only offers the overlap—hours that are open for both the salon and that person.

Tip

Even if a professional’s weekly hours run later than the salon, clients still cannot book after the salon closes. Shorten salon hours first when you want a shorter public day.

Configure salon and staff hours

  1. Open Settings > business hours and set the salon’s open days and times.
  2. Open Professionals and set each person’s working hours for the days they work.
  3. Remember: offered times are only the overlap of salon hours and that person’s hours.

Working, day off, or not set yet

For each professional and day, think in three simple cases: they are working (their hours apply inside salon hours), they are marked not working (no times at all), or that day was never set (salon hours are used until you configure them).

Day off means zero times

Marking someone not working for the day (or any other explicit day off) blocks every booking for that professional. Salon hours do not reopen the day for them.

Leaving a day unset is fine for a simple schedule: until you add weekly hours or a same-day change, the salon’s open hours define the window.

Same-day changes on the calendar

Need a one-day tweak without rewriting the whole week? From the day layout, open the professional’s column menu to change that day’s hours or working status.

Change one day on Calendar

  1. Open Calendar in Day view.
  2. Open the menu on that professional’s column.
  3. Choose Edit schedule for custom hours, Set as working to put them back on the floor, or Set as not working for a day off.

Tip

Use same-day changes for sick days, early closes, or extra evening hours. Keep weekly working hours for the usual pattern.

Existing bookings and service length

Any booking that is not canceled still holds the professional’s time for the full visit. As soon as you cancel, that slot opens again for new bookings.

Start times are offered every 15 minutes. The visit length is the service duration plus any extra time you add when booking.

A start time only appears if the whole visit finishes before closing and does not overlap another active booking.

Times when Any professional is selected

When no specific professional is chosen, a start time shows if at least one active professional who can do the service is free for the full visit under the rules above.

Tip

If named professionals look free but the no-preference option shows nothing, check who is linked to that service—only those people count.

Select Any professional

  1. In New appointment, open the professional step and select Any professional.
  2. On the public booking page, choose Any professional the same way when the client has no preference.
  3. Only start times where at least one capable professional is free will appear.

Contents

  • How available time slots are decided
  • Booking statuses and reception actions
  • Reschedule and reassign bookings
  • Assigning professionals to bookings
  • Creating and managing bookings
  • Clients cannot see available time slots

On this page

  • What a bookable time means
  • Salon hours and professional hours
  • Working, day off, or not set yet
  • Same-day changes on the calendar
  • Existing bookings and service length
  • Times when Any professional is selected

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