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AutomationsDraft, publish, and what clients keep walking

Draft, publish, and what clients keep walking

Reviewed 2026-08-30

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Automation Studio keeps your working draft separate from every published version. That protects clients already mid-journey and keeps marketing STOP separate from appointment reminders.

Draft is your working copy

Every change on the canvas or Steps in order updates the draft only. Autosave keeps that work safe so you can leave and come back without losing unfinished edits.

Nothing live changes yet

Draft changes do not reroute clients who already enrolled, and they do not start new people until you publish.

Safe to experiment

Rearrange waits, copy, and branches in the draft. When the pre-publish checks look clear, publishing is what puts the design in front of clients.

Publish locks a live version

Publishing runs the same checks as the editor bar, then locks a new published version and turns the automation on for matching clients.

People already mid-journey keep their path

Clients already walking a journey stay on the published version they started. A later publish does not yank them onto your newest draft mid-way.

Studio journeys are marketing

Everything you author in Automation Studio is marketing. Appointment reminder automations that show Managed by Orya are separate and stay tied to your reminder settings.

Pause, Resume, and Archive

Use pause, resume, and archive when you need to stop, continue, or retire a journey without deleting run history.

Use lifecycle controls

  1. Open the automation or find it in the Automations list.
  2. Select Pause to stop progress without discarding each client’s next planned step.
  3. Select Resume to continue from that next planned step.
  4. Select Archive to take the journey out of day-to-day use; run history stays available.

Pause keeps scheduled next steps

Pausing keeps each client’s next planned step instead of discarding it, so resuming can pick up without rebuilding the queue from scratch.

Remove from one journey vs marketing STOP

  1. Open the client profile.
  2. Open the automations section to see journeys they are on.
  3. Select Remove to take them off one journey at a time.

Not a global STOP

Removing a client from one journey is not a marketing STOP. STOP stops future marketing sends for that salon and channel; appointment reminders stay separate.

Appointment messages stay on

A marketing STOP never silences booking confirmations or appointment reminders. Those follow their own opt-in rules.

Contents

  • Using Automation Studio
  • Draft, publish, and what clients keep walking
  • Automation Runs and why messages are skipped
  • Marketing credits and automation sends

On this page

  • Draft is your working copy
  • Publish locks a live version
  • Pause, Resume, and Archive
  • Remove from one journey vs marketing STOP

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