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Billing & subscriptionUpgrade, downgrade, and plan change rules

Upgrade, downgrade, and plan change rules

Reviewed 2026-08-30

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Settings → Plans is where your salon pays Orya for the plan. This guide covers upgrading, downgrading, and changing monthly or annual billing — not client card payments (those live under Settings → Payments & plans).

Plans is what you pay Orya

Open the account menu, then open Settings and go to Plans for the salon you manage. That page covers plan comparison, a status strip (renewal, users, cancellation), your payment method, and optional add-ons.

Plans vs Payments

Plans covers your Orya subscription, add-ons, and AI credit packs. Client card charges and payouts live under Payments in Settings. Do not look for plan upgrades there.

Open Plans

  1. Open the account menu, then select Settings.
  2. Select Plans in its own sidebar group.
  3. Review your subscription and available plans.

What Compare plans shows

The plan comparison table lists Orya Basic, Orya Pro, and Orya Business. Switch between monthly and annual billing above the table. Weekly billing appears in some trial and after-trial flows — not as the everyday marketing toggle.

Read plan badges and rows

  1. On Plans, open Compare plans.
  2. Above the table, select the Monthly / Annual toggle.
  3. Check each plan column for a Current plan or Recommended badge.
  4. Scan the rows for Price, Users, dashboard and calendar capabilities, add-on modules, and Additional salon.
  5. Read the annual helper copy as roughly two months free — not an exact percentage.

Additional salon row

When another salon in your organization already has an active plan or free trial, Pro and Business checkout may use a lower additional-salon price. Basic always stays on the same base price. Exact dollars come from the live prices on the page.

Upgrade and switch buttons

Each plan column shows one main button based on your current plan and what you are eligible for. Labels match the product exactly.

Choose a plan button

  1. Open Compare plans on Plans.
  2. For eligible monthly Pro, select Start free trial.
  3. For paid checkout, select Get Pro or Get Business.
  4. To move up or across plans, select Upgrade to Business, Switch to Pro, Switch to Basic, or Change plan as shown.
  5. To end a trial early on the matching period, select Activate Pro (or Activate {plan}).
  6. On the plan you already have, Current plan stays disabled.

Trial vs paid

The free-trial button is separate from paid Pro checkout. Annual and weekly Pro never offer a free trial — they use paid checkout. Details are in the Pro free-trial help article.

Confirm plan change and mid-cycle charges

  1. After you select a plan or billing-period change on an existing subscription, wait for Confirm plan change to open.
  2. Read the summary for the new plan, interval, and any charge due now.
  3. Confirm only when the summary matches what you want.

Your card may be charged right away

Default warning: Your saved payment method may be charged immediately for this subscription update (Stripe proration). Unused time on your current price is balanced against remaining time on the new price — the amount comes from Stripe at confirmation time, not a fixed quote in this article.

After success

When the update finishes in Orya, Plans may show a success message that you can close any Stripe tabs.

When a downgrade is blocked

User count includes active team members plus pending invites. Caps: Basic 1 user, Pro 1–10 users, Business unlimited. You cannot move to a smaller plan while usage is over that plan’s limit.

Clear Too many users

  1. When the notice Too many users for {plan} appears, select Manage team.
  2. Manage team opens Settings > Users — not Settings > Team.
  3. Remove staff or pending invites until usage fits the plan, then return to Plans and change the plan again.

Active add-ons

Active add-ons block switching to Basic or weekly Pro. Remove them first from the add-ons section on Plans, then change the base plan.

Monthly, annual, and weekly billing

Monthly and annual are the main toggle on the plan comparison. Annual is marketed as roughly two months free versus paying monthly. Weekly shows up near the end of a free trial and in the after-trial popup — not as the default choice for every salon.

During an active free trial

Changing only the billing period on the same plan while on a trial uses Change plan and keeps the trial (no charge for that period-only update). The matching period on your current plan shows Activate Pro to end the trial early and start paid Pro.

Cancellation is separate

Ending the subscription and keeping your plan are covered in the cancellation help article. Changing plans here does not replace that flow.

Contents

  • Upgrade, downgrade, and plan change rules
  • How the Orya Pro free trial works
  • Canceling your plan and keeping access until the end
  • Add-ons and AI Workforce purchase rules

On this page

  • Plans is what you pay Orya
  • What Compare plans shows
  • Upgrade and switch buttons
  • Confirm plan change and mid-cycle charges
  • When a downgrade is blocked
  • Monthly, annual, and weekly billing

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