OryaHelp
Back to Orya
Language
Billing & subscriptionCanceling your plan and keeping access until the end

Canceling your plan and keeping access until the end

Reviewed 2026-08-30

Language

Canceling an Orya plan is scheduled for the end of your current period — not an instant lockout. This article covers when Cancel subscription appears, what Continue to cancel does, how Keep my plan undoes the schedule, and how payment issues differ.

Cancel subscription versus Manage subscription

On Plans, open the payment method card. Manage subscription always opens the Stripe billing portal for cards, receipts, and general subscription management.

When Cancel appears

Cancel subscription shows only when your plan is active or on a free trial, a payment customer exists, and cancellation is not already scheduled. It is intentionally separate from managing the subscription in Stripe.

Open Payment Method

  1. Open Settings > Plans.
  2. Open the Payment Method card.
  3. Select Manage subscription to open the Stripe billing portal.
  4. Confirm the card brand and last four digits when a card is on file.

What Continue to cancel means

Selecting Cancel subscription opens a confirmation with the badge Not immediate. The copy explains you keep full access until a date, then the base plan and purchased add-ons on the same subscription end together.

Continue to cancel

  1. On Payment Method, select Cancel subscription.
  2. Read Cancel subscription? with the badge Not immediate.
  3. Select Continue to cancel.
  4. Finish the cancel flow in the Stripe billing portal so cancellation is scheduled for the end of the current period (or end of trial).

Finish in Stripe

You finish cancellation in the Stripe billing portal. Cancellation is scheduled for the end of the current period (or end of trial) — not immediate.

Access until the scheduled end date

  1. After cancellation is scheduled, open Plans and check the status strip.
  2. Confirm it shows a scheduled cancel / access-until date instead of a normal renews label.
  3. Keep using full salon access and purchased add-ons until that date.

What ends together

When the period ends, the base Orya plan and any purchased add-ons on that same subscription end together. You are not charged again unless you keep or resubscribe.

No second cancel button

Once cancellation is scheduled, the cancel button is hidden so you cannot schedule it twice.

Undoing a scheduled cancellation

While cancellation is scheduled, use Keep my plan (on the banner and/or Plans actions) to reopen the Stripe billing portal and remove the scheduled cancel.

Use Keep my plan and Manage billing

  1. On the cancellation banner, select Keep my plan to undo cancel.
  2. Or select Manage billing to update payment details without hunting for Cancel subscription again.
  3. Finish in the Stripe billing portal, then return to Orya and confirm the status no longer shows a scheduled cancel.

Confirm in Stripe

Orya reflects the undo after you return from the portal. If status still shows a scheduled cancel date, reopen Manage subscription or Keep my plan and confirm the cancel schedule was cleared.

Payment issues are not cancellations

A payment issue or grace period is a failed payment path — not a cancellation. Those states use billing-update actions to fix the card before grace ends.

Cancel hidden during payment recovery

Cancel subscription is not shown while a payment issue / grace period is active. Fix billing first; do not expect the cancel button during payment recovery.

Resubscribe after access ends

  1. When Plans shows a payment issue or grace period, select Update billing (or Manage subscription) and fix the card in Stripe before grace ends.
  2. When limited mode shows Subscription inactive, select View plans or Subscribe to Orya Pro.
  3. Choose a plan and complete checkout. Creating and editing stay paused until you start a plan again.

Contents

  • Upgrade, downgrade, and plan change rules
  • How the Orya Pro free trial works
  • Canceling your plan and keeping access until the end
  • Add-ons and AI Workforce purchase rules

On this page

  • Cancel subscription versus Manage subscription
  • What Continue to cancel means
  • Access until the scheduled end date
  • Undoing a scheduled cancellation
  • Payment issues are not cancellations

Sign in to open a support request. Account-specific diagnostics stay inside Orya.

Contact support