OryaHelp
Back to Orya
Language
Notifications & SMSBooking SMS and appointment consent

Booking SMS and appointment consent

Reviewed 2026-08-30

Language

Appointment texts only go out when that booking has an explicit SMS yes and a phone number. Your team can check the status on the appointment and resend a confirmation when both are in place.

Opting in at public booking

On public checkout, clients can agree to automated texts about that booking. The checkbox mentions message frequency, possible rates, and how to reply STOP or HELP.

If they opt in, a phone number is required. Declining still completes the booking—it simply turns off appointment SMS for that visit.

Select the booking SMS checkbox

  1. On public checkout, find the booking SMS consent checkbox.
  2. Read the label: I agree to receive automated transactional text messages about my booking… Reply STOP to opt out or HELP for help.
  3. Select the checkbox to opt in, or leave it cleared to finish without appointment SMS.

Why the yes stays on the appointment

Orya saves the booking-text choice on that appointment. Confirmations, cancellations, reminders, and transfers follow that saved yes.

Later edits on the client profile do not rewrite past appointments. Reminders only go to bookings that still have SMS consent.

Important

Having a phone on the client record is not enough. Orya checks appointment SMS consent first, then uses the phone to deliver.

Remember

Treat the appointment SMS consent as the only yes/no for appointment texts—not the presence of a number.

Checking consent in Notes & SMS

Open the appointment sidebar and open the notes and SMS section. On the SMS consent card, check whether consent is granted or not.

When consent exists, you may also see when it was recorded and whether a phone is on file. Save the appointment first if the card says consent is available only after the booking is saved.

Tip

Use the notes and SMS section at the front desk so nobody guesses whether a confirmation text is allowed.

Open SMS consent

  1. Open the appointment sidebar and select Notes & SMS.
  2. Review the SMS consent card.
  3. Confirm Consent status (Granted / Not granted), phone status, and recorded date when available.

Sending a confirmation SMS

When appointment SMS consent is granted and a valid phone is present, use the confirmation SMS action on the appointment to queue another confirmation text.

Queued and delivered results show in message history. Failures can also appear in the header notification bell as SMS failure alerts.

Choose Send confirmation SMS

  1. Open the appointment actions menu.
  2. Confirm SMS consent is Granted and a phone is on file.
  3. Select Send confirmation SMS to queue the confirmation text.

When Send confirmation SMS stays off

Send confirmation SMS does not appear when SMS consent is not granted. The button stays disabled when the appointment is unsaved or the client phone is missing.

Notes & SMS still shows whether consent is granted and whether a phone is on file. Fix the missing piece, then try again.

Reminders

Automated reminders follow the same appointment SMS consent. Opted-out bookings do not get reminder SMS even if reminders are on in salon notification settings.

Fix a missing or disabled Send confirmation SMS

  1. Open the appointment Summary or Notes & SMS tab.
  2. If Send confirmation SMS is missing, grant SMS consent on the booking.
  3. If the button is visible but disabled, save the booking or add a phone—then try Send confirmation SMS again.

Contents

  • SMS texts and client consent
  • Booking SMS and appointment consent
  • Marketing SMS consent and STOP replies
  • Notification channels and send windows
  • Using the in-app notification center

On this page

  • Opting in at public booking
  • Why the yes stays on the appointment
  • Checking consent in Notes & SMS
  • Sending a confirmation SMS
  • When Send confirmation SMS stays off

Sign in to open a support request. Account-specific diagnostics stay inside Orya.

Contact support