SMS texts and client consent
Reviewed 2026-08-30
Language
Clients should get appointment updates they asked for—and promotional texts only when they said yes. Orya keeps those two kinds of SMS separate so your team can text safely.
Booking texts vs marketing texts
Booking texts cover confirmations, cancellations, reminders, and other updates about that appointment. They follow the SMS yes saved on the booking—not a marketing switch.
Marketing texts cover promos, staff free-form messages, and marketing automations. Those need an explicit marketing SMS yes on the client before you send.
Open Messaging compliance copy
- Open Settings, then select Notifications.
- Scroll to Messaging compliance copy.
- Read how booking updates differ from marketing opt-in before you send any SMS.
What Settings → Notifications shows
Open salon notification settings from the sidebar. Turn email, SMS, and push on or off for new bookings, cancellations, and reminders.
Under messaging compliance, open the default marketing footer. It tells clients they opted in and can reply STOP to leave marketing messages.
Review Notifications settings
- Go to Settings → Notifications.
- Turn Email, SMS, and Push on or off for New bookings, Cancellations, and Reminders.
- Open Messaging compliance copy, then read Default marketing footer and the STOP guidance for marketing messages.
Where each yes is recorded
Booking SMS consent is collected when the client opts in at public checkout (or when staff book with the same option). That yes is saved on that appointment.
Marketing SMS and email consent live on the client. Open the client drawer, open the messaging opt-ins section, and record opt-ins only after staff confirm they showed the current consent wording.
Find each consent control
- At public checkout, use the booking SMS checkbox to collect appointment-text consent.
- In the client drawer, open Notifications for marketing SMS and email opt-ins.
- On the appointment, open Notes & SMS → SMS consent to confirm the booking-text yes.
What Reply STOP changes
When a client replies STOP to a marketing text, Orya turns off marketing SMS for that client. Promotional texts and marketing automations should stop.
A STOP reply does not cancel booking confirmations or reminders. Those still send only when that appointment has SMS consent and a valid phone.
Read STOP guidance
- Open Settings → Notifications.
- Under Messaging compliance copy, read the STOP behavior.
- Confirm: marketing ends after STOP; booking texts keep their own consent.
Staff free-form SMS counts as marketing
Any free-form SMS your team sends from the client drawer is marketing—even if the message mentions an appointment time. Staff cannot re-label it as a booking text.
That send is a marketing follow-up and needs marketing SMS permission on the client. Without it, the SMS send stays blocked.
Send Marketing follow-up SMS
- Open the client drawer and select Send notification.
- Choose Marketing follow-up.
- Select Send SMS only when SMS marketing opt-in is on; otherwise the send stays blocked.