Notification channels and send windows

Open salon notification settings. Enable email, SMS, and push separately for new bookings, cancellations, and reminders.

Turning a channel on does not replace client consent. Appointment SMS still needs SMS consent on the booking, and marketing still needs marketing opt-in.

Past appointment status alerts staff when appointments end without a final status, so reporting stays accurate.

Turn on in-app alerts and/or email alerts, then set email frequency for the minimum time between digest emails for the same alert.

Open automation send windows and set marketing quiet hours to limit when marketing SMS and email may send. Keep the window between 08:00 and 21:00 in the salon’s local timezone.

Booking reminders skip the marketing quiet window, but they still respect the transactional earliest-send time.

Transactional earliest send sets the local time before which booking reminders and other appointment texts wait.

Use it to avoid very early reminder texts while still allowing appointment updates outside marketing quiet hours.

Marketing frequency caps set the maximum marketing messages per client per channel in rolling 7-day and 30-day windows. Caps apply across all automations for this salon—not per automation.

Provider send ceilings add hourly and daily marketing limits per channel so one SMS blast cannot use up email capacity, and marketing cannot crowd out appointment texts on the same channel.