Using the in-app notification center

Reviewed 2026-08-30

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The header notification bell is your salon’s day-to-day inbox for delivery problems, unfinished past appointments, and live platform updates. It is separate from AI Insights.

Opening the notification center

Select the notification bell in the workspace header to open the notification center for the current salon.

Use filters such as all, unread, SMS failures, past status, and announcements to focus the feed. Select view history to open the longer notification history page.

Open the Notifications bell

In the workspace header, select the Notifications bell.
Check the unread count on the bell.
Choose a filter under Filters—SMS failures, Past status, or Announcements—or select View history.

SMS delivery failure alerts

When an outbound SMS fails, a failure card can appear with the event type, client, phone, and error details when available.

From a failure card, choose actions such as update phone, retry SMS, or view booking, depending on the event.

Handle SMS failure cards

Open the Notifications bell and select the SMS failures filter.
Open a card such as Booking confirmation SMS failed.
Choose Retry SMS or Update phone as needed.

Past appointment status cards

Past status cards remind staff that appointments ended without a final status. Open the calendar from the card so you can finish them.

Use bulk actions on the card when available, such as marking all as no-show or all as canceled.

Clear Past status cards

Open the Notifications bell and select the Past status filter.
Select Open calendar on a card to finish those appointments.
Use optional bulk actions like Mark all no-show or Mark all canceled when they appear.

Platform updates in the feed

Live platform updates appear as platform update cards under the announcements filter. Draft or archived announcements never appear to salons.

Your team reads these updates here. Salon staff do not create platform announcements from this notification center.

Read Announcements

Open the Notifications bell.
Select the Announcements filter.
Open Platform update cards for software updates and release notes.

Marking read and clearing alerts

Mark items as read (or mark all read) to keep them in history but clear the unread state. Clear or clear all permanently deletes stored notifications for this salon after confirmation.

Marking as read keeps history; clearing removes it. Clear history only when you intend to delete the stored list.

Mark read or clear history

Open the Notifications bell.
Select Mark as read or Mark all read to clear unread state.
Select Clear or Clear history, then confirm, only when you want to delete stored notifications.

Opening the notification center

Select the notification bell in the workspace header to open the notification center for the current salon.

Use filters such as all, unread, SMS failures, past status, and announcements to focus the feed. Select view history to open the longer notification history page.

Open the Notifications bell

In the workspace header, select the Notifications bell.
Check the unread count on the bell.
Choose a filter under Filters—SMS failures, Past status, or Announcements—or select View history.

SMS delivery failure alerts

When an outbound SMS fails, a failure card can appear with the event type, client, phone, and error details when available.

From a failure card, choose actions such as update phone, retry SMS, or view booking, depending on the event.

Handle SMS failure cards

Open the Notifications bell and select the SMS failures filter.
Open a card such as Booking confirmation SMS failed.
Choose Retry SMS or Update phone as needed.

Past appointment status cards

Past status cards remind staff that appointments ended without a final status. Open the calendar from the card so you can finish them.

Use bulk actions on the card when available, such as marking all as no-show or all as canceled.

Clear Past status cards

Open the Notifications bell and select the Past status filter.
Select Open calendar on a card to finish those appointments.
Use optional bulk actions like Mark all no-show or Mark all canceled when they appear.

Platform updates in the feed

Live platform updates appear as platform update cards under the announcements filter. Draft or archived announcements never appear to salons.

Your team reads these updates here. Salon staff do not create platform announcements from this notification center.

Read Announcements

Open the Notifications bell.
Select the Announcements filter.
Open Platform update cards for software updates and release notes.

Marking read and clearing alerts

Mark items as read (or mark all read) to keep them in history but clear the unread state. Clear or clear all permanently deletes stored notifications for this salon after confirmation.

Marking as read keeps history; clearing removes it. Clear history only when you intend to delete the stored list.

Mark read or clear history

Open the Notifications bell.
Select Mark as read or Mark all read to clear unread state.
Select Clear or Clear history, then confirm, only when you want to delete stored notifications.